Your Sentiments Exactly products start with service. Since I want your gift to be as unique as you are, I will take the time to interact with you to ensure that the poem I write conveys the exact message you want to send. Of course all information I receive is kept in the strictest confidence. After gathering the information I require, I will write your message and then email you a copy to proofread and approve. Once approved your poem will be completed as ordered and delivered. Shipping costs are extra and shipping method will be discussed at the time your order is placed. I want your experience to be a comfortable and happy one. I look forward to having you as an ongoing member of the Your Sentiments Exactly family.